We are ideally located in Worthing which allows us to cover Sussex and the surrounding areas. If you are getting married outside of Sussex, please contact us for a bespoke quote.
If you are able to collect and return your hired items to Enchanted, there is no minimum spend.
We would be pleased to deliver and collect hired items free up to 15 miles for all orders over £100.
Yes, to secure your props for your date we require a deposit of 25% of your booking value. This is non-refundable.
A refundable security deposit must also be provided with the balance payment 30 days prior to the event. The sum of the deposit is dependent on the value of the goods being supplied and is held as a deposit against the safe and prompt return of the goods hired. The details will be detailed with your confirmation details
The balance will be payable in full, no later than 30 days before the event date - don't worry, we'll remind you nearer the time!
We will provide a copy of our T&Cs prior to signing our agreement. We accept no responsibility for injury caused to any person during the hire period. All hired items are the responsibility of you until they are returned.
Please check your hired items at delivery/collection and in the unlikelihood noticing anything missing or damaged please inform us immediately. We will endeavour to repair/replace items if time allows.
- Contact us with your wish list and we will check availability. We will promptly respond with our quote which will include hire cost and the security deposit required. We will ask for some contact details for you and send you our T&Cs
- Once you’re happy to go ahead, the 25% booking deposit is required to secure the date. Once received we will send you an order confirmation showing receipt of deposit payment.
- A couple of months before we will contact you to arrange any delivery/collection details, as well as some contact details for your venue.
- One month before your event, the final balance will be due along with the security deposit.
If you need to cancel, please let us know as soon as possible. You will not be charged the remaining final balance but the initial booking deposit will be retained. If you need to cancel within 1 month of your event, all hire charges are non-refundable.
Please don't hesitate to contact us with any other queries, we would love to hear from you!